Hotel Arts Group
Restaurant Manager
Food and Beverage - Calgary, AB, Canada - Full Time
Hotel Arts is dedicated to providing unparalleled dining experiences in Calgary. Our dining outlets are designed to offer artful service, a value-added wine program, and creative culinary offerings. Join us in establishing our restaurants as the premier hotel-based dining destinations in the city.
We are seeking a dynamic and passionate Restaurant Manager to lead our dining outlets. This role is key to delivering exceptional guest experiences through effective leadership, innovative service, and efficient operations.
Key Responsibilities:
- Oversee daily operations during peak meal periods, conduct pre-shift meetings, manage floor flow, and ensure an exceptional guest experience.
- Interview, hire, train, and coach front-of-house staff. Lead onboarding programs, enforce service standards, and conduct ongoing performance evaluations.
- Ensure budget targets are met by managing labor and inventory systems. Address audit challenges and maintain strong cost control practices.
- Manage restaurant systems including Symphony, OpenTable, Mind Body, and Payworks. Ensure consistent team usage and troubleshoot issues.
- Create and adjust staff schedules, assign sections, manage daily inquiries, and support outlet operations through administrative duties.
- Liaise with other departments to align on goals and address any cross-functional issues in real time.
- Develop regular clientele, lead group dining initiatives, and support marketing efforts to increase restaurant patronage.
- Conduct daily walk-throughs to ensure cleanliness, proper lighting, music, and overall functionality of all guest and staff-facing areas.
- Lead daily team meetings to communicate promotions, service priorities, and ongoing training topics.
Qualifications
- Minimum 2–3 years of restaurant leadership experience in a high-volume or upscale dining environment.
- Strong working knowledge of food and beverage service standards, including menu design, wine and cocktail pairing, and guest experience best practices.
- Proficient in restaurant management software, including OpenTable, Silverware, MindBody, Symphony, and Payworks.
- Demonstrated success in team leadership, including hiring, training, coaching, and performance evaluation.
- Excellent communication and interpersonal skills with the ability to build positive relationships with guests, staff, and cross-functional teams.
- Solid budgeting and cost control knowledge, particularly in labor and inventory management, with a proven ability to meet financial targets.
- Detail-oriented with strong organizational skills, capable of managing multiple priorities in a fast-paced environment.
- Problem-solving and conflict-resolution skills with a guest-first mindset.
- Strong understanding of health, safety, and cleanliness standards in food and beverage operations.
- A passion for hospitality and a commitment to delivering exceptional guest experiences.
To learn more about Hotel Arts, visit our website at www.hotelarts.ca.
Please note: Only candidates authorized to work in Canada will be considered. We appreciate all applications, but only those selected for an interview will be contacted.
Hotel Arts Group is an Equal Opportunity Employer. Join us and be part of our commitment to excellence in hospitality!
