Outlets Service Manager

Hotel Arts is dedicated to providing unparalleled dining experiences in Calgary. Our dining outlets are designed to offer artful service, a value-added wine program, and creative culinary offerings. Join us in establishing our restaurants as the premier hotel-based dining destinations in the city.

We are seeking a dynamic and passionate Outlets Service Manager to lead our dining outlets. This role is key to delivering exceptional guest experiences through effective leadership, innovative service, and efficient operations.

Key Responsibilities:

• Ensure budget adherence, resolve audit challenges, manage labor costs, and oversee inventory levels.
• Implement and maintain restaurant software systems, including Symphony and Open Table.
• Hire, train, and evaluate restaurant staff. Develop training programs and coordinate onboarding.
• Oversee staff performance, ensure adherence to policies and standards, and manage daily operations.
• Manage staffing levels, respond to inquiries, and handle scheduling and closing responsibilities.
• Liaise with other departments, develop strategies to increase patronage, and ensure venue functionality and cleanliness.

Performance Expectations:

• Proficiency in Open Table and Micros and strong knowledge of food and beverage service.
• Maintain high service standards and a consistent, personality-driven service style.
• Build positive relationships with guests, staff, and senior management.
• Foster a collaborative environment and team approach.
• Address issues effectively and make timely decisions.
• Communicate clearly and respond to questions with understanding.
• Inspire and motivate staff, promote a positive work environment, and drive the restaurant’s vision.

Qualifications:

• Proven experience in a managerial role within a dining or hospitality setting.
• Strong leadership skills with a passion for exceptional service.
• Proficiency in restaurant management software and systems.
• Excellent communication and problem-solving abilities.

Please email your resume and cover letter to the attention of the Human Resources Department. Please include in your cover letter your years of restaurant or food and beverage experience and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.